Why You Should Take Your Business Elsewhere If A Product Doesn’t Fix A Reported Security Bug

The Internet as we know it is a wonderful thing. In a short amount of time we were able to create a huge amount of technology that would end up in making the world better. One of the biggest reasons how we were able to take such a huge leap in the development of the technology was the fact that it was all a collaborative effort. The scientists and other people who were working on the technology at the time would talk to each other and then they would build up on the ideas that the others had. This was acceptable at this time and it helped us get to where we are now.


The big secret is that it is not only scientists that would help in making such technology come to fruition. Other people were able to help by testing the products out from a normal users’ view and giving their opinion on how it could be better. They would test the product for usability and bug factors. Once it was able to get a good grade by these people it was then ready to be shipped out of the door. This same level of cooperation between normal users and the technical elite is still alive and well today. From the open source movement to the simple link on a web page that asks you to click it if you find any problems, all types are all still helping to make technology better.

But you have some creators of technology who do not like to listen to the end users and will not fix problems that the end users come across. But what should you do when you run into a piece of technology like this? It is easy, stop using it.

What Is The Danger Of Vendors Not Listening To You?

When you are the end user of a product you start to gain a certain perspective that the people who created the product will never have. They are too close to ever hold this kind of perspective, it is like a person and their child – it is hard to tell a person that their child is messing up in some manner. They will get defensive and treat it as if you are attacking them and not offering up constructive criticism. That is how some developers of software feel about their products.

There is a lot of testing that will go into a product before it is shipped off to be used by the mass public. So if you have to tell them that something is wrong with their product then, in their minds, it is like you are slapping them in the face two times.

The first slap is coming from you because you are telling them that their baby has a problem. The second slap comes from you telling them that the process that they use to make sure that their product is full grown has failed as well.

So when you go to tell the vendor that there is a hole in their software, make sure that you do it respectfully.

And also make sure that the problem is not coming from your end first. A lot of people will blame the product for a poor showing when it is clear that if they just took a little more time to see what the problem was then they could have figured out that it was on their end.

If you are sure that the problem is on the vendor’s end and they refused to take a look at it or even acknowledge it, then that is a serious warning sign. Products that have holes in them can lead to serious security threats.

What looks like a simple malfunction on your end can be the security hole that a black hat hacker is looking for to compromise the software. It does not take much of a hole to be dangerous and if the software company that you are using does not take reports of holes seriously then you have no idea how many holes are truly in the software.

You can be sure that you are not the first person that has ran across a problem in that particular software. Every piece of software that has ever been made has run into a problem somewhere down the line.

If these people are not fixing the holes in their software when they come up then that means that there is probably already a way for a hacker to get behind the scenes in the software. This is not acceptable and if this is the case then that means that you should move to the competing software. Even though it may not be as good as the software that you are using now, it is better than having a hole that you cannot fix.

A vendor needs to take complaints seriously when they run across them. If they do not then they can leave their customers at risk from some sort of security implication.

About Lee Munson

Lee's non-technical background allows him to write about internet security in a clear way that is understandable to both IT professionals and people just like you who need simple answers to your security questions.


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