It can be hard to have patience.
This is especially true if you have to have patience while dealing with other people.
People can be hard to deal with especially when they think that they are in trouble.
When you have knowledge that you have spent a lifetime mastering it can be hard to remember that another person does not care about that knowledge and they just want you to fix the system.
This is what people who are in charge of the security networks at their jobs have to deal with on a day to day basis.
The people who they are interacting with for the most part do not see the hardships of the security job and they just want to know why the guy is preventing them from using the network how they want to.
They get mad that they cannot log onto Facebook.
This gets especially tough when the person thinks that he knows more about our job than he really does.
Everyone these days has a computer at home and just because they think that they can use Excel and go to Facebook, they know everything when it comes to computers.
These are the people who are the worst.
In this article, I will show you why dealing with people like this can be a real pain and what you can do to stop them.
The More They Know, The More Damage They Can Cause
You would think that a person that knew more about computers would actually be the one that could understand the problems that you have securing the network.
There is often nothing further from the truth.
These are the people that you have to constantly be vigilant about.
If you are not, then you will find that they have installed some program without your knowledge that is bypassing your security policies and has lead to a hole in the network.
Computer security takes more than just an understanding of a computer to be able to comprehend what is going on.
You have to understand human nature and what drives their motives as well.
Just like a mechanic cannot necessarily understand how to become a car thief, a person who uses the computer on a daily basis cannot understand why certain security measures must be taken.
Even though it might be safe for them to use Facebook, what about their colleague down the hall who doesn’t know that much about computers except how to do their job?
What if he clicks on the wrong link and all of the sudden there is a virus running around the network?
The person who might know more about the computer than most people has to understand that you have to account for people like that and if that means that Facebook is banned from the network then so be it.
You are there to do a job and so is that person supposedly.
Unless that job involves Facebook there is no need to be up in arms about it.
And so what if that person takes matters into his own hands and finds a proxy or something similar to get around the rules?
Is he going to be able to handle the swelling controversy that you will receive because the network has been compromised?
No he will not.
He will leave you all alone to face the wrath of your boss and you are the one that could possibly be on the chopping block.
This is why you must be smart and not try to be the nice guy around work.
You know in your heart why the rules are set like they are so there is no need to go and change anything because the people are mad at you.
You’ll Need Leadership Skills To Enforce The Rules
To get people to stop flaunting the rules, you must be able to show some leadership abilities.
Even though people might not agree with you, you have to stick to your guns and show them the error of their ways.
Make sure that you post the policies everywhere and talk to your boss about the punishments that take place when someone flaunts the rules.
Make sure that they know that there will be serious consequences if they are found out.
This is why you must check the server logs on your network for anything that might be deemed suspicious.
If there is something that you do not like about the logs, question the person whose computer it leads back to.
See what kind of answers that they might have and if they confess to doing something wrong then perhaps give them a break and a warning.
If they do not confess about the infraction then you must tell someone in a higher authority on the job.
It is you or them and you do not want to be the one who lost a job because of something someone else did.
Securing the network is a hard job but securing the people can be even harder.