0800 0800 152 And The ‘BT Phone Scam’

If you are a UK telephone user then the following email about a new scam is something you need to read.


Of course the scam is not committed by BT themselves but rather by an African (so it seems) who claims to be a representative of that company –

Subject: BT phone scam


The new telephone ‘scam’ has arrived.

“I received a call from a ‘representative’ of BT, informing me that he was disconnecting me because of an unpaid bill.

He demanded payment immediately of £31.00 or it would be £118.00 to re-connect at a later date.

The guy wasn’t even fazed when I told him I was with Virgin Media, allegedly VM have to pay BT a percentage for line rental!

I asked the guy’s name – the very ‘English’ John Peacock with a very ‘African’ accent – & phone number – 0800 0800 152 begin_of_the_skype_highlighting              0800 0800 152      end_of_the_skype_highlighting.

Obviously the fellow realized I didn’t believe his story, so offered to demonstrate that he was from BT.

I asked how & he told me to hang up & try phoning someone – he would disconnect my phone to prevent this.

AND HE DID!! My phone was dead – no engaged tone, nothing – until he phoned me again.

Very pleased with himself, he asked if that was enough proof that he was with BT.

I asked how the payment was to be made & he said credit card, there & then.

I said that I didn’t know how he’d done it, but I had absolutely no intention of paying him, I didn’t believe his name or that he worked for BT.

He hung up.

Did 1471 & phoned his fictitious 0800 number – not recognised.

I phoned the police to let them know, I wasn’t the first! It’s only just started apparently but it is escalating.

Their advice was to let as many people know by word of mouth of this scam.

The fact that the phone does go off would probably convince some people it’s real, so please let as many friends & family be aware of this.

This is good but not that clever.

He gave the wrong number – it should have been 0800 800 152 which takes you through to BT Business.

The cutting off of the line is very simple – he stays on the line with the mute button on and you can’t dial out – but he can hear you trying to (this is because the person who initiates a call is the one to terminate it).

When you stop trying he cuts off and immediately calls back.

You could almost be convinced!

The sad thing is that it is so simple that it will certainly fool the elderly and vulnerable.”

Unlike some email forwards this one is real and the police are aware of it.

So if you get a call like the one detailed above be very wary.

If you think you may actually have an outstanding bill then I would recommend hanging up, waiting 10 minutes in case someone really is messing around with your line, and then calling your telephone company using the number found on your latest bill.

About Lee Munson

Lee's non-technical background allows him to write about internet security in a clear way that is understandable to both IT professionals and people just like you who need simple answers to your security questions.


  1. Its easy for the caller to block your number, when you hang up he puts you on a mute hold this will give the illusion of the phone being disconnected, the reality is your still in the call. When he hangs up he would call you back. All the time they would be able to hear you trying to use the phone so they know when to call you back.

    Quite simple

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